Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of Week14 educational services ("Services") provided by Week14 Educational Services ("Week14", "we", "us", or "our"). By accessing our website, enrolling in our programs, or using our services, you ("User", "Student", "Parent", or "you") agree to comply with and be bound by these Terms.

We may update these Terms as our services change. Material changes will be posted with a new effective date and, where reasonably possible, communicated to active families. Continued use after the updated Terms take effect constitutes acceptance of those changes.

2. Description of Services

2.1 Educational Services

Week14 provides education support services. Current availability is shown on the relevant service and pricing pages and may change over time.

• Help Me Study: Managed study, habit-building, accountability, and parent support
• Help Me Read: Targeted English reading support for young learners
• IB Private Tutoring: One-to-one academic support using IB-informed approaches for IB and non-IB learners
• American System Support: American curriculum support, including Into Literature access where available
• SAT/ACT Preparation: Standardized test preparation programs
• Parent Courses: Educational guidance for parents when enrollment is open
• Teacher Courses: Educational and professional development for teachers when enrollment is open

2.2 Service Delivery

Services are delivered through various methods including but not limited to: online sessions, in-person meetings, digital learning platforms, managed task support, assessment tools, and educational materials. Service delivery methods vary by service, location, and the written enrollment confirmation.

2.3 Service Availability

We strive to provide uninterrupted service access, but we do not guarantee continuous availability. Services may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.

3. User Responsibilities

3.1 Accurate Information

You agree to provide accurate, current, and complete information during registration and throughout your use of our services. You are responsible for maintaining the confidentiality of your account credentials.

When you provide information about a child, you confirm that you are the child's parent or legal guardian, or that you are otherwise authorized to provide that information and make service decisions on the child's behalf.

3.2 Appropriate Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You will not:

• Violate any applicable laws or regulations
• Interfere with or disrupt our services or servers
• Share account credentials with unauthorized persons
• Use our services for commercial purposes without written permission
• Reproduce, distribute, or modify our educational materials without authorization
• Upload files or videos that you do not have the right to share, or that contain harmful or unlawful material
• Engage in any behavior that disrupts the learning environment

3.3 Student Participation

Where applicable, students are expected to participate in their educational services, complete agreed tasks, attend scheduled sessions, and follow service guidelines. Parents and guardians are responsible for supporting the child's participation.

3.4 Communication

You agree to maintain respectful and professional communication with Week14 staff, instructors, and other participants. Harassment, discrimination, or inappropriate behavior will not be tolerated.

4. Plans & Payment

4.1 Fees and Pricing

Service fees are shown on the applicable pricing page or calculator and confirmed in writing before payment. Pricing configurators are for exploration only; using them does not register a student, activate a service, or collect payment.

The currency displayed by the relevant page or calculator applies. The session-service calculator displays EGP for Egypt and USD for other countries. When a country-specific price is not displayed, Week14 will confirm the price in writing before enrollment. Prices may change for future paid periods with reasonable notice; an active paid period remains governed by its written enrollment confirmation.

4.2 Help Me Study Plans

Help Me Study is provided per child. Fixed and Flexible include the same core service; the difference is the payment commitment:

• Fixed: EGP 1,000/month, paid quarterly
• Flexible: EGP 1,400/month, paid monthly

Optional Help Me Study add-ons are not included unless selected and confirmed:

• Task File & Video Uploads: EGP 1,000/month for a child's tasks that require files or videos to be uploaded directly to Week14, subject to fair use
• Phonics & Vocabulary Games: Selected games are included for the first month; continued access is optional at EGP 300/month

4.3 Session-Service Plans

IB Private Tutoring and Help Me Read use session-based Fixed and Flexible plans. Their current rates depend on the selected number of sessions, country, and Online or Offline format, as shown by the pricing calculator.

A. Fixed Plan

• Commitment: A lower-priced structured schedule for consistent progress
• Payment: Fees are due every four weeks according to the agreed schedule
• Holidays: Compensated holidays include Eid Al-Fitr, Eid Al-Adha, one week during the mid-year break, and the summer break; additional teacher time off is also compensated
• Student Cancellation: Make-up sessions for additional student time off are not guaranteed but may be arranged case by case

B. Flexible Plan

• Scheduling: Intended for families who need more flexibility
• Payment: Fees are due every four weeks and the schedule is adjusted for session attendance
• Time Off: Teacher or student time off is compensated according to the agreed schedule
• Frequent Cancellations: Repeated cancellations may require a plan review or service termination

4.4 Consultation and Payment Methods

The first consultation is free. Paid enrollment begins only after the service, plan, price, and payment schedule have been confirmed. We accept bank transfers, InstaPay, and cash. Payment must be received before the paid service period begins unless an alternative arrangement is agreed in writing.

4.5 Sibling Discount

For eligible Fixed services, one child pays the full price and the second and third siblings enrolled in the same service receive 15% off. The discount does not apply to Flexible plans or Help Me Study. Eligibility is confirmed before payment.

4.6 Cancellation and Refunds

The written enrollment confirmation records the paid period, schedule, and any service-specific exception. Families may give written notice to stop a future renewal. Unless otherwise agreed in writing, cancellation takes effect at the end of the current paid period and does not automatically create a refund for that period.

• Customized Services: Once a customized service has been scheduled and its paid period has begun, fees for that period are generally non-refundable
• Medical or Family Emergency: Documented emergencies may be considered case by case
• Legal Rights: Nothing in these Terms limits rights that cannot lawfully be excluded

4.7 Overdue Payments

Services may be paused while an account is overdue. Any late fee or alternative arrangement must be disclosed and agreed in writing; no undisclosed fee will be added.

5. Intellectual Property Rights

5.1 Week14 Content

All content provided by Week14, including but not limited to educational materials, curricula, assessments, videos, texts, graphics, logos, and software, is protected by copyright, trademark, and other intellectual property laws. This content is owned by Week14 or licensed from third parties.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our educational materials solely for your personal educational purposes. This license does not permit:

• Commercial use or redistribution
• Modification or creation of derivative works
• Reverse engineering or decompilation
• Removal of copyright or proprietary notices

5.3 Third-Party Content

Some educational materials may include third-party content (such as Into-Literature curriculum). Use of such content is subject to the respective third-party terms and conditions.

5.4 User-Generated Content

Content you submit or create during the service, including tasks, projects, files, videos, and feedback, remains yours. You give Week14 limited permission to host, process, and share that content with the student, parent or guardian, and authorized Week14 personnel only as needed to provide and administer the service.

You must keep your own copies of uploaded files and videos. Task File & Video Uploads is subject to fair use and is not a permanent archive. Uploaded content may be removed after the related add-on or service ends, subject to any legal retention requirement.

6. Privacy and Data Protection

6.1 Data Collection

We collect information provided through our website forms, consultations, service communications, and learning systems. This may include parent or guardian contact details, student details, consultation information, educational records, service activity, and task files or videos provided for the service.

We use this information to respond to inquiries, arrange consultations, create and manage service access, deliver educational support, communicate service updates, maintain appropriate records, and meet legal obligations.

6.2 Children and Educational Records

A parent, legal guardian, or authorized adult must provide or approve information about a child. We maintain educational records such as progress information, assessments, attendance, tasks, and service activity. These records are treated as confidential and accessed only by authorized people who need them to provide the service.

6.3 Sharing and Retention

We may share information with authorized Week14 personnel and service providers only where needed to operate the service, protect users, or comply with law. Information is retained only as reasonably needed for those purposes and applicable legal obligations.

6.4 Communication and Corrections

By providing contact information, you agree to receive service communications such as educational updates, appointment reminders, and account or payment notices. Contact support@week14.com to ask about your information or request a reasonable correction.

7. Limitations and Disclaimers

7.1 Educational Outcomes

While we strive to provide high-quality educational services, we cannot guarantee specific academic outcomes or results. Educational success depends on various factors including student effort, participation, and individual circumstances.

7.2 Service Limitations

Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

7.3 Liability Limitation

To the maximum extent permitted by law, Week14's total liability for any claims arising from or related to our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

7.4 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, or technical failures.

8. Termination

8.1 Termination by User

You may provide written notice that you do not want to renew a service. The effective date and any refund eligibility follow Section 4.6 and the written enrollment confirmation.

8.2 Termination by Week14

We reserve the right to terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or our business.

8.3 Effect of Termination

When termination takes effect, access to the ended service and its related add-ons may stop, and uploaded task files or videos may be removed. Keep your own copies of anything you need. Provisions that by their nature should survive termination remain in effect, including intellectual property rights, liability limitations, and dispute resolution.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes arising from or relating to these Terms or our services shall be resolved through:

1. Direct Communication: Initial attempt to resolve disputes through direct communication
2. Mediation: If direct communication fails, disputes may be submitted to mediation
3. Legal Proceedings: As a last resort, disputes shall be subject to the exclusive jurisdiction of Egyptian courts

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us: